Performance Score
(click column headers to sort)
| #▲ | Rep▲ | Calls▲ | Cases Resolved▲ | Cases Open▲ | Avg▲ | Grade▲ | Resolution▲ | Empathy▲ | Product Knowledge▲ | Communication▲ | Ownership▲ |
|---|
Team Performance
30-Day Performance
| Metric |
|---|
365-Day Performance
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30-Day Trends
Cases resolved per day (daily average by week) and call score trend
Cases Resolved Per Day
Weekly average over last 30 days
Jacinta Casey
Alejandro Alfaro
Avg Call Score Trend
Weekly averages over last 4 weeks
Call scoring begins this week. Score trends will appear here as calls are reviewed by VERVE AI.
AI Coaching
Based on recent emails and call transcripts, scored by VERVE AI
Analysing emails and call transcripts...