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Jacinta Casey
Customer Service Representative — 30-Day Performance Review
Avg Score
—
scoring starts this week
Grade
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scoring starts this week
Cases Resolved
97
last 30 days
Cases Open
18
4 stalled (7+ days)
30-Day Score Trend
Weekly average call scores
Call scoring begins this week. Score trends will appear here as calls are reviewed by VERVE AI.
Dimension Breakdown
Performance across 5 CS dimensions.
Call scoring begins this week. Dimension breakdowns will appear here as calls are reviewed by VERVE AI.
Case Stats
Current month overview
Stalled Cases (7+ days)
4
- CASE141621 — Ice Bath Installation and Troubleshooting last modified 05/02/2026
- CASE144920 — Barbell Holder Return last modified 12/03/2026
- CASE145551 — No Gap Bench - New back and seat pad last modified 12/03/2026
- CASE147416 — New Tyres last modified 17/03/2026
Call Activity (7 days)
From Aircall — 48 calls total (13 inbound, 35 outbound), 112 min total talk time
Recent Scored Calls
AI-scored from Aircall transcripts
Call scoring begins this week. Scores will appear here as calls are reviewed by VERVE AI.
